لا توجد منتجات في العربة
Last updated: June 2026
This policy is issued in accordance with the Kuwait Consumer Protection Law No. 39 of 2014, the Kuwait Civil Code No. 67 of 1980, and the Kuwait Commerce Law No. 68 of 1980. By purchasing from asateerperfumes.com, you agree to the terms set out below.
SECTION 1 — YOUR RIGHTS UNDER KUWAIT LAW
Under the Kuwait Consumer Protection Law No. 39 of 2014, you have the right to:
• Receive products that are safe, free from defects, and fit for their intended purpose
• Return defective or non-conforming products for a full refund or replacement
• File complaints with the Ministry of Commerce and Industry — Consumer Protection Department (إدارة حماية المستهلك) if your rights are violated
SECTION 2 — UNIVERSAL RETURN AND EXCHANGE WINDOW
All return and exchange requests — regardless of purchase type, promotional classification, or product condition — must be submitted within 24 hours of receiving the product. This window is absolute and non-negotiable. It applies universally across all purchase categories including full retail price purchases, discounted items, promotional purchases, bundles, and defective product claims.
After 24 hours from the confirmed time of receipt, no return, refund, or exchange request will be accepted under any circumstances, with the sole exception of hidden manufacturing defects as defined under Articles 559-578 of the Kuwait Civil Code, which must still be reported within 24 hours of discovery.
SECTION 3 — GENERAL CONDITIONS FOR ALL RETURNS AND EXCHANGES
All items submitted for return or exchange must satisfy the following conditions without exception:
• The product must be unused, unopened, and in its original factory-sealed packaging
• All original packaging must be intact with no tears, damage, tampering, or signs of use
• Proof of purchase must be provided in the form of the original order number or invoice
• The request must be submitted within 24 hours of receipt as specified in Section 2
• For international returns initiated by the customer after receipt: the customer is solely responsible for arranging return shipment at their own expense, including all applicable customs duties, VAT, and return shipping fees back to Kuwait
SECTION 4 — NON-RETURNABLE AND NON-EXCHANGEABLE ITEMS
• Opened, used, or unsealed perfumes and cosmetics (unless defective)
• Products with broken, tampered, or missing seals (unless defective)
• Products with damaged, torn, or missing original packaging (unless damage occurred during delivery)
• Individual items from inside a sealed bundle box
• Free promotional items (unless manufacturing defect is proven — see Section 13)
• Gift cards
• Products damaged due to customer misuse or negligence
• Flash sale and Final Sale items (unless defective — see Section 15)
SECTION 5 — DEFECTIVE PRODUCTS
Under Articles 488-492 of the Kuwait Commerce Law and Articles 559-578 of the Kuwait Civil Code (Warranty Against Hidden Defects), if a product is found to contain a defect that was not apparent at the time of purchase, you are entitled to a full refund or replacement at your choice.
Defective product claims must be reported within 24 hours of discovery, supported by clear photographic or video evidence and your original order number. Contact our customer support team immediately via:
• Phone / WhatsApp: +965 180 11 00
• Email: info@asateerperfumes.com
SECTION 6 — REFUND PROCESS
Once a return is received, inspected, and approved, refunds will be issued as follows:
• KNET / Credit / Debit Card: within 5-10 business days to the original payment method
• Apple Pay: within 5-10 business days to the linked account
Original shipping fees are non-refundable unless the return is due to our error or a confirmed product defect.
SECTION 7 — GENERAL EXCHANGE RULE — ELIGIBILITY
Exchanges are permitted only on invoices that do not include any of the following promotional types:
• Promotional Sets
• Buy One Get One (BOGO)
• Buy X Get Y
If an invoice contains any one of the above promotional types, the customer must return the entire invoice in full before any exchange can be processed. All items on the invoice — including any free or complimentary items — must be returned in saleable condition. Once the full invoice refund is approved and processed, the customer may make a new and independent purchase under the terms currently in effect.
Exchanges are available on the following invoice types subject to the conditions in the relevant sections below:
• Discount-Only Invoices (Section 9)
• Bundle purchases (Section 12)
PART I — RETURNS AND REFUNDS BY INVOICE TYPE
SECTION 8 — DISCOUNT-ONLY INVOICES — RETURNS AND REFUNDS
A Discount-Only Invoice is an invoice containing only standard discounted items with no free items, no promotional entitlements, no BOGO, no Buy X Get Y, and no Promotional Set discount.
Returns:
• Partial returns are permitted — the customer may return individual items on the invoice
• Each item being returned must be in its original factory-sealed, unopened, and undamaged condition
• Refund amount equals the amount actually paid for the returned item(s) at the time of purchase
• Must be submitted within 24 hours of receipt
Refund:
• Issued to the original payment method within 5-10 business days upon approval
SECTION 9 — DISCOUNT-ONLY INVOICES — EXCHANGES
Partial exchanges are permitted on Discount-Only Invoices provided the invoice does not include any free gifts, promotional sets, BOGO, or Buy X Get Y entitlements.
• The item being exchanged must be in its original factory-sealed, unopened, and undamaged condition
• Exchange credit equals the amount actually paid for the item at the time of original purchase
• The replacement item is valued at its current retail price at the time of the exchange
• If the retail price of the replacement item exceeds the exchange credit, the customer is required to pay the difference
• If the retail price of the replacement item is lower than the exchange credit, the remaining balance will be refunded to the customer via the original payment method and timeframe associate (as mentioned in Section 6)
• The 24-hour window runs from the original receipt date and does not reset for exchanges
SECTION 10 — PROMOTIONAL SETS — RETURNS, REFUNDS AND EXCHANGES
A Promotional Set is a group of products, product line, or category that qualifies for a special grouped discount when purchased together. The grouped discount is applied exclusively because the products were purchased as a set.
Because the discount is conditional on the purchase of the complete set, a Promotional Set invoice is treated as a single indivisible transaction. Returning one item from the set while retaining the discount on the remaining items is not permitted.
Returns and Refunds:
• The entire invoice must be returned in full to qualify for a refund
• All items on the invoice must be returned together in their original factory-sealed, unopened, and undamaged condition
• Partial returns or partial refunds on Promotional Set invoices are not permitted under any circumstances
• Refund amount equals the total amount actually paid on the invoice
• Must be submitted within 24 hours of receipt
Exchanges:
• Direct exchanges on Promotional Set invoices are not permitted
• The customer must first return the entire invoice and receive a full refund
• Following the refund, the customer may make a new independent purchase under the terms and promotions currently in effect
• The new purchase constitutes an entirely fresh transaction with its own 24-hour return window
SECTION 11 — BUY X GET Y — RETURNS, REFUNDS AND EXCHANGES
A Buy X Get Y promotion is one where the purchase of a specific product entitles the customer to receive a specific predetermined free item as designated by Asateer Perfumes. The customer has no discretion in selecting the free item — the free item is fixed and predetermined at the time the promotion is created.
Returns and Refunds:
• The entire invoice must be returned in full to qualify for a refund
• Both the purchased item and the designated free item must be returned together in their original factory-sealed, unopened, and undamaged condition
• Partial returns or partial refunds are not permitted
• The refund amount equals the amount actually paid for the purchased item only. The free item carries no monetary refund value
• Must be submitted within 24 hours of receipt
Exchanges:
• Direct exchanges on Buy X Get Y invoices are not permitted
• The customer must first return the entire invoice — including the free item — and receive a full refund
• Following the refund, the customer may make a new independent purchase under the terms and promotions currently in effect
• The new purchase constitutes an entirely fresh transaction with its own 24-hour return window
SECTION 12 — BUY ONE GET ONE (BOGO) — RETURNS, REFUNDS AND EXCHANGES
A Buy One Get One promotion is one where the customer purchases any qualifying product and selects any other product of their choice as a free item. The customer pays the higher-priced item's value. The lower-priced or equal-priced item is provided at no charge.
Returns and Refunds:
• The entire invoice must be returned in full to qualify for a refund
• Both the purchased item and the free item of the customer's choice must be returned together in their original factory-sealed, unopened, and undamaged condition
• Partial returns or partial refunds are not permitted
• The refund amount equals the amount actually paid by the customer. The free item carries no monetary refund value
• Must be submitted within 24 hours of receipt
Exchanges:
• Direct exchanges on BOGO invoices are not permitted
• The customer must first return the entire invoice — including the free item — and receive a full refund
• Following the refund, the customer may make a new independent purchase under the terms and promotions currently in effect
• The new purchase constitutes an entirely fresh transaction with its own 24-hour return window
SECTION 13 — BUNDLES — RETURNS, REFUNDS AND EXCHANGES
A Bundle is a pre-packaged finished set, containing 2 or more items/products, sold as a single product unit at a single price point. The bundle is treated as one indivisible product unit.
Returns and Refunds:
• The bundle box must be returned in its entirety in its original factory-sealed, unopened, and undamaged condition
• Individual items inside the bundle box cannot be returned separately under any circumstances
• Partial returns of individual bundle components are not permitted
• If an invoice contains multiple bundles, each bundle box may be returned individually as a standalone unit — partial returns across multiple bundles on one invoice are permitted provided each returned bundle box is in saleable condition
• Refund amount equals the full purchase price of the returned bundle
• Must be submitted within 24 hours of receipt
Exchanges:
• Exchanges on bundle purchases are permitted provided the bundle box is in its original factory-sealed, unopened, and undamaged condition
• The bundle may be exchanged for any other product or item available in Asateer’s catalogue
• The exchange is only permitted if the invoice does not include any free gifts, BOGO entitlements, or Buy X Get Y promotions
• If the invoice includes any of the above promotional types, the customer must return the entire invoice first before any exchange can be processed
• Exchange value equals the amount actually paid for the bundle
• If the replacement item's retail price exceeds the exchange value, the customer pays the difference
• If the replacement item's retail price is lower than the exchange value, the remaining balance will be refunded to the original payment method and timeframe associate (as mentioned in Section 6)
PART II — ADDITIONAL PROVISIONS
SECTION 14 — FREE AND COMPLIMENTARY ITEMS — UNIVERSAL RULES
The following rules apply universally to all free items, complimentary gifts, and Gift with Purchase items across all promotional types:
• Free items carry no monetary refund value under any circumstances
• Free items are never eligible for direct exchange, upgrade, or substitution
• Free items must always be returned as part of a full invoice return — failure to return the free item will result in its current full retail price being deducted from the refund amount
• In the event of a proven manufacturing defect on a free item, the customer is entitled to a replacement of the identical item only. No refund, cash equivalent, upgrade, or alternative product will be issued
SECTION 15 — FLASH SALES AND FINAL SALE ITEMS
Items purchased during flash sales, clearance events, or any promotion explicitly designated as Final Sale at the point of purchase are subject to the following:
• All sales are final — no returns, refunds, or exchanges are permitted under any circumstances
• The sole exception is a proven manufacturing or hidden defect under Articles 559-578 of the Kuwait Civil Code and Articles 488-492 of the Kuwait Commerce Law, entitling the customer to a replacement of the same item or a refund of the amount actually paid
Final Sale designation will be clearly communicated on the product page and at checkout. It is the customer's responsibility to review the applicable terms prior to completing a Final Sale purchase.
SECTION 16 — ANTI-STACKING RULE
No customer may derive a combined or compounded benefit from two or more separate promotional periods through a single return, refund, or exchange transaction. A customer who purchased under a previous promotion and seeks to benefit from a current promotion must process a full invoice refund in accordance with the applicable section above, and thereafter make an entirely new and independent purchase.
Asateer Perfumes reserves the right to decline any return, refund, or exchange request that is, in its reasonable commercial assessment, designed to exploit the pricing differential between two separate and distinct promotional periods.
SECTION 17 — LATE OR MISSING REFUNDS
• First, check your bank account or card statement
• Contact your bank or payment provider, as processing times vary by institution
• If the issue remains unresolved, contact us at info@asateerperfumes.com or +965 180 11 00
SECTION 18 — HOW TO SUBMIT A RETURN OR EXCHANGE REQUEST
To initiate a return or exchange, contact our customer support team within 24 hours of receipt of your order:
• Phone / WhatsApp: +965 180 11 00
• Email: info@asateerperfumes.com
Please provide your order number, clear photographs or video of the product and its packaging, and a description of your request. Our team will review and respond within 2 business days.
Asateer Perfumes Company W.L.L. — Kuwait
asateerperfumes.com | info@asateerperfumes.com | +965 180 11 00
